Privacy
Privacy Policy & Data Protection
Your Privacy Matters
At Sukhpreet Kaur’s Psychological Counseling Services, we understand that privacy is especially important when seeking mental health support. This policy explains how we collect, use, and protect your information.
Information We Collect
Information You Provide
- Contact Information: Name, email, phone number
- Appointment Requests: Preferred times, session type
- Health Information: Only what you choose to share during sessions
- Feedback: Comments, reviews, testimonials (with your consent)
Information We Collect Automatically
- Website Usage: Pages visited, time spent on site
- Technical Data: Browser type, device information, IP address
- Cookies: To improve website functionality and accessibility
How We Use Your Information
Primary Uses
- Providing Services: Scheduling appointments, conducting sessions
- Communication: Responding to inquiries, sending appointment reminders
- Website Improvement: Enhancing accessibility and user experience
- Legal Compliance: Meeting regulatory requirements
We Do NOT
- Sell your personal information
- Share your health information without consent
- Use your data for marketing without permission
- Track your browsing outside our website
Data Protection & Security
Security Measures
- Encrypted Communications: All sensitive data is encrypted
- Secure Storage: Information is stored using industry-standard security
- Access Controls: Limited access to personal information
- Regular Audits: Security practices are regularly reviewed
Mental Health Data Protection
- Confidentiality: All session information is strictly confidential
- Legal Protections: Your rights under mental health privacy laws
- Emergency Exceptions: Only when required by law or for safety
Your Rights
Access and Control
- View Your Data: Request a copy of information we have about you
- Update Information: Correct or update your personal details
- Delete Data: Request deletion of your information (with limitations)
- Opt-Out: Choose not to receive certain communications
Mental Health Specific Rights
- Session Privacy: Complete confidentiality of therapy sessions
- Record Access: Review your therapy records (with professional guidance)
- Consent Control: Decide what information to share
Accessibility and Privacy
Accessible Privacy Information
- Multiple Formats: This policy available in various formats
- Clear Language: Written in simple, understandable terms
- Contact Options: Multiple ways to ask privacy questions
- Assistance Available: Help understanding privacy rights
Special Considerations
- Screen Reader Compatible: Policy works with assistive technologies
- High Contrast: Readable in various display settings
- Keyboard Navigation: Accessible without mouse use
Third-Party Services
Services We Use
- Website Hosting: GitHub Pages (basic analytics only)
- Contact Forms: Secure, encrypted form processing
- Appointment Booking: Topmate (secure platform)
Third-Party Privacy
- Each service has their own privacy policy
- We only use services with strong privacy protections
- We minimize data sharing with third parties
Children’s Privacy
Special Protections for Minors
- Parental Consent: Required for clients under 18
- Limited Data Collection: Only necessary information
- Enhanced Security: Additional protections for minor data
- Parental Rights: Parents can request information about their child
International Data Transfers
Data Location
- Primary Storage: India (where services are provided)
- Backup Systems: May include international servers
- Protection Standards: All transfers meet privacy requirements
Changes to This Policy
Notification of Changes
- Advance Notice: We’ll notify you of significant changes
- Review Period: Time to review changes before they take effect
- Continued Access: Policy always available on our website
Contact Us About Privacy
Privacy Questions
- Email: support@iamsukhpreet.com
- Phone: +91-7568592988
- Response Time: Within 48 hours
Privacy Officer
Sukhpreet Kaur serves as the privacy officer for this practice and can address all privacy concerns directly.
Legal Basis for Processing
Legal Requirements
- Professional Obligations: Required for providing mental health services
- Legal Compliance: Meeting healthcare regulations
- Legitimate Interest: Improving services and accessibility
- Consent: For optional communications and features
Data Retention
How Long We Keep Data
- Session Records: Retained as required by professional standards
- Contact Information: Kept while you’re an active client
- Website Data: Deleted when no longer needed
- Legal Requirements: Some data must be kept for legal reasons
Emergency Situations
Privacy in Emergencies
- Safety First: Privacy may be limited in crisis situations
- Legal Requirements: Required reporting in certain circumstances
- Professional Judgment: Balancing privacy with safety needs
Last Updated: August 29, 2025
This privacy policy is designed to be accessible to all users. If you need this information in an alternative format, please contact us.